Managed Print Services ServTouch-Wywy (Singapore) Pte Ltd offers a broad range of managed print services designed to meet the varying needs of both large and small organizations in the print and document management arena. The range of services includes a print-on-demand (POD) service called CopyServe, a pay per print service called Click Advantage, an archiving and indexing service with OCR option called ArchiveServe and an on-site service for fleet and facility management called FacilityServe. CopyServe Through our in-house copy center as well as an off-site print and reproduction facility (with our partner, Plan Design Pte Ltd) we offer a wide range of print-on-demand services for mass volume photocopying and binding, colorA4/A3 reproduction, plan printing, and plot printing from CAD software. Both the in-house copy center as well as the off-site facilities is well equipped with a comprehensive range of state-of-the-art black and white as well as color photocopiers and multi-function printers with a range of accessories from finisher to scanners and staplers, binding machines, plan printers and wide-format devices. We cater to customers with urgent demand for high volume printing/photocopying and binding, and we offer pick-up and delivery services. Jobs can also be emailed, posted or couriered to us and our latest digital facilities accept files from a variety of media- CD’s, DVD’s and other memory devices. For confidential print jobs, we offer our facilities to be used by the customer’s own staff. For our photocopier and MFP customers, our facilities also can
serve as their customer recovery/business continuity or
back-up center in those situation where their own in-house
equipment are not available due to extended servicing or are not
adequate to cope due to sudden surge in print/copy volumes. Click Advantage Click Advantage is our pay per print service that we offer to customers who want to avoid the hassle of worrying about asset management or leasing contracts, buying and managing consumables stock, and service and maintenance contracts. A comprehensive scoping and analytical study of the customer’s print environment, using a state-of-the art print management software tool, is provided. From this study we propose customized managed print services encompassing hardware platform, software solutions, consumables and support services. Monthly usage reports, regular consumables replenishment and a broad range of maintenance and support services to maximize machine uptime are provided to our Click Advantage customers so that they have a worry-free environment. We provide a scalable menu, covering a broad range of printer and copier platforms as well as other customized services to cater to the specific needs of the customer. With ServTouch-Wywy’s Click Advantage, a customer pay only
for what is used and thus eliminates hidden costs. ArchiveServe Imagine a large cabinet of documents digitally scanned into one CD or DVD, and fully indexed so that the documents are retrievable. That is what our ArchiveServe service will do for you. We provide the methodology to comply with legal requirements for electronic archiving and storage, the scanning equipment and software to store in a variety of format- from TIFF to PDF, with OCR capabilities, the labor needed and we can perform the service on-site or off-site at our CopyServe Copy Center. And, we even provide scanning and archiving for engineering and
CAD drawings. FacilityServe Just as in IT, where organizations and companies are starting to realize the benefits of outsourcing certain or all IT services, the benefits of outsourcing document life cycle management functions are also becoming more appealing. These functions range from document production, mail service management, general office support services to provision of manpower for operation and management of document or reprographic centers and support of the entire organization’s copier and printer fleet. ServTouch-Wywy (Singapore) Pte Ltd is in a good position to offer these services partially or fully using its experience and expertise built up over the years as a prime supplier of OA equipment and office services, as well as being a leader and early mover in the IT-OA convergence. We have the products- hardware and software tools, the operational experience and the service and support capabilities in both OA and IT support. Also, through the acquisition of Efficient Office, we have extensive experience and expertise in supporting the legal and financial industry through supplying software, consulting and support services, and can offer specialized legal document services including high quality production of sensitive documents, legal document coding and scan-to-file imaging services. Finally, a team of application engineers can work with clients to provide analysis and design of a client’s electronic document workflow and strategy, activity analysis and measurement and document output management. Fees for FacilityServe are quoted on a project basis and will usually involve a pre-project consultancy to analyze and scope the needs of the client, a ROI analysis to justify the need for outsourcing and a comprehensive proposal encompassing equipment supply and/or replacement with the appropriate financing options, work flow software and methodology, manpower, maintenance and service of equipment and service levels to meet the client’s expectations. |
